So, you want to buy a small item (book, pot of paint, etc.) that has to be bought online due to the current situation.
Not wanting to double or more the price of the product due to even the lowest band of postage offered, you buy a few more bits and pieces too, feeling good about helping out a hard-pressed hobby supplier in difficult times and also enjoying the retail therapy element of the transaction.
Your money having been taken and notification received that all is on its way, buyer's remorse starts to set in when said initial item subsequently proves to have been out of stock, and a refund is then belatedly applied.
I'm not naming names, and this is fortunately never a situation for Peter Pig (I can't see Martin ever having to say "I regret to say, madam, that we're right out of stock of that particular shade of lead alloy"...), but it's the second or third time that it's happened to me during this one pandemic.
Am I alone in my sorry expreiences?
Simon
I was once caught out by the tag on a site saying "ready to order".
Marvellous i thought. So I ordered.
Then
2 weeks later I queried it.
They said "ready to order" meant that if I ordered it from them they were ready to order it from the manufacture.
I have never returned to that site. Shame on them. A deliberate lump of trickery.
martin :'(
Had a order recently from a well known company, waited three weeks, then called to be told it was out of stock and coming from the US. Disappointingly they could not e mail to say out of stock, poor customer service.
Dave
First World problems, I know, but a tad annoying all the same.
Although I'm feeling much better already, learning of the skulduggery to which Martin fell victim :D. That does sound somewhat deliberate!
Simon
I did have some trouble with Old Glory last year, but thankfully it did sort itself out earlier this year.
One thing I did find out and to stop this happening again. As most of there packs come from America, they order in several times a year. Best Email them first to find if they have your order in stock ? If not find out when their next shipment is due in ? That way you won't feel disappointed when your goods don't show up and you have to chase them.
Must admit with PP never had any problems of having to wait, well if you call 3-4 days a long time maybe ? That's if Nigel has to dig out the moulds for it ! Order at the weekend you can guarantee by the next weekend your putting some form of paint and maybe glue (if needed) on some part of the order.
Miles
Mine was not Old Glory, I have always phoned Andy in advance to check stock.
Dave
Your obviously shopping at the wrong shops, never had a problem at the PP Wargames Store.
Not alone. I ordered a set of tree armatures and foliage from a model shop in Groningen. The tree armatures arrived but the foliage turned out to be out of stock. My money was promptly refunded. [Fortunately I discovered some foliage I had brought with me from Blighty.]
Andy